G. W. BECKER INC.

Field Service Coordinator

Hermitage, PA, PA
Full Time
Manager/Supervisor

Field Service Coordinator

Full-Time | Monday–Friday (7:00 AM – 3:30 PM)

Overview

We’re looking for a highly organized and customer-focused Field Service Coordinator to support the daily operations of our Field Service team. In this role, you’ll be the central hub connecting customers, technicians, and internal departments—ensuring service requests are handled efficiently and work is executed smoothly.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in keeping operations running seamlessly, this is a great opportunity to make an impact.

What You’ll Do

  • Coordinate and schedule Field Service Technicians for service calls, maintenance, inspections, and installations
  • Serve as the primary point of contact for incoming service requests, including occasional after-hours calls for urgent breakdowns
  • Communicate with customers regarding scheduling, job status, and service updates
  • Monitor technician availability and job progress, addressing conflicts or capacity issues
  • Support technicians with accurate job details, documentation, and resources
  • Track open jobs to ensure timely completion and proper closeout
  • Review service documentation for accuracy and completeness
  • Collaborate with internal teams (parts, sales, operations) to support service execution
  • Identify process improvements and help optimize scheduling efficiency
  • Escalate customer concerns or operational issues when necessary

What You Bring

  • Strong organizational and time management skills with the ability to juggle multiple priorities
  • Excellent communication skills and a customer-first mindset
  • Attention to detail and a commitment to accuracy
  • Ability to problem-solve quickly and effectively
  • Confidence working both independently and as part of a team
  • Ability to remain calm in a fast-paced, dynamic environment
  • Proficiency with Microsoft Office and scheduling or service management systems

Qualifications

  • High school diploma or GED required
  • Associate degree or technical/business training preferred
  • 2–5 years of experience in dispatching, service coordination, or a similar role
  • Experience in industrial or field service environments preferred
  • Familiarity with overhead cranes or industrial equipment is a plus

Work Environment & Physical Requirements

  • Primarily office-based with occasional visits to shop or field environments
  • May involve exposure to industrial settings, noise, and moving equipment
  • Ability to occasionally lift up to 25 lbs

Compensation & Benefits

We offer a competitive compensation package designed to support you both professionally and personally:

  • Competitive base pay
  • PTO
  • 7 paid holidays
  • Contributory medical, dental and vision insurance
  • Voluntary short-term and long-term disability coverage
  • 401(k) plan with up to a 4% company match
  • Boot reimbursement up to $125 annually
  • Company cell phone and tablet
  • Employee referral program (up to $1,00 per referral)

Additional Details

  • Full-time position with consistent weekday schedule
  • Additional hours may be required based on service demands
  • Limited travel for training or occasional field support

About Us

G.W. Becker is committed to delivering high-quality service and building strong relationships with our customers and employees.

G.W. Becker is an Equal Opportunity Employer.
Please visit us on our Facebook page as well as LinkedIn to learn more.

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